SHIPPING & RETURNS
We do not currently offer returns or exchanges. However, if you receive a damaged or defective item, please email us at firstname.lastname@example.org. We will be happy to make it right!
At this time, we only ship within the United States and Canada; shipping is calculated at checkout.
We use Priority mail shipping to ensure we have up to $150 shipping insurance in the unlikely scenario that anything were to happen to your product on its way to you. We do not claim liability once it leaves our facility. If you have any problems with shipping, reach out to the courier directly.
After your purchase is made, we will process the order within two business days and send out the package through our shipping courier. After the package leaves our facility, it will take between 3-5 business days to arrive. A shipping calculator is available at checkout to calculate the cost of shipping our product the address provided.
We are a carbon neutral company. This means that any carbon emissions caused by our production, fulfillment, and delivery of orders are offset to make your experience with our brand truly eco-friendly.
DISCLAIMER: If your candle is traveling a far distance, we recommend you select express shipping as our candle wax could melt inside of hot delivery trucks or in extremely hot climates. We are not responsible for any melting of candles during the shipping process.